Rental Agreement

URBAN RENTAL NYC – TERMS & CONDITIONS

1. Definitions
“Agreement” refers to all terms and conditions in this document and the associated “Face Page.” “You” or “your” means the renter, any Authorized Driver, any person signing this Agreement, and any person or organization to whom charges are billed. “We,” “our,” or “us” means Urban Rental NYC. “Authorized Driver” means the renter and any additional driver listed on this Agreement with a valid driver’s license and minimum age of 18. Only Authorized Drivers may operate the vehicle. “Vehicle” means the car or truck described in this Agreement, including replacement vehicles, tires, tools, equipment, keys, and documents. The vehicle may be equipped with a GPS tracking device.

  • “CDW” means Collision Damage Waiver.

  • “Physical Damage” includes damage from collision or upset, excluding theft, vandalism, or acts of nature.

  • “Loss of Use” is calculated as the number of days the vehicle is unavailable times 80% of the daily rental rate.

  • “Diminished Value” is the difference between pre- and post-accident value.

  • “Vehicle License Cost Recovery Fee” is our estimate to recover costs related to licensing and taxes in New York.

2. Rental, Indemnity, and Warranties
This Agreement constitutes a vehicle rental contract. We may repossess the vehicle at your expense without notice if it is used illegally or in breach of this Agreement. You agree to indemnify and hold us harmless against all claims, costs, and legal fees arising from use of the vehicle. No warranties are expressed or implied.

3. Condition and Return of Vehicle
You must return the vehicle in the same condition (excluding ordinary wear) to the specified location, date, and time.

  • Late Return:

    • Over 1 hour late = charged ½ day

    • Over 3 hours late = charged full day

  • You must maintain fluid levels and return the vehicle with the same fuel level.

  • Service or replacement parts require our prior approval.

4. Concierge Delivery & Return
If a concierge is dispatched to deliver or retrieve a vehicle:

  • You have a 30-minute grace period to arrive at the scheduled location.

  • After that, a $50 fee will be charged for every 30-minute delay.

5. Responsibility for Damage, Theft, and Violations
You are liable for all vehicle damage or loss, regardless of fault, including weather or environmental causes. You are responsible for:

  • Repair costs or replacement value

  • Loss of Use, Diminished Value, and administrative fees

  • All tolls, parking fines, and traffic violations

  • A $50 admin fee per charge we process on your behalf

  • You must report all accidents, thefts, and incidents to both Urban Rental NYC and the police immediately upon discovery.

  • You are also required to report any mechanical issues, dashboard alerts, warning lights, abnormal sounds, or other concerns immediately to Urban Rental NYC.

6. Collision Damage Waiver (CDW)
CDW waives part of your responsibility for Physical Damage if purchased. Waiver is void if:

  • You provide false information

  • Damage is caused intentionally or while under the influence

  • The vehicle is used for races, to tow/push, or driven outside approved areas

  • Driven by an unauthorized driver

  • Involved in a felony

7. Insurance & Liability
You are responsible for any injury or damage you cause. You agree to provide liability, collision, and comprehensive insurance. If legally required or if you have no insurance, we provide minimum liability coverage as required by law. The policy is void if you breach this Agreement.

8. Charges
You agree to pay:

  • All charges listed on the Face Page

  • Mileage charges (if odometer is tampered with)

  • Fuel & refueling fees

  • E-ZPass toll charges

  • Vehicle recovery expenses

  • Legal collection costs

  • 2% late fees per month or max allowed

  • Returned check fee: $50 or legal max

  • Cleaning fees up to $350
    You authorize us to audit and correct charges after rental close.

9. Deposit
We may apply your deposit toward any outstanding balance owed under this Agreement.

10. Violations & Fees

  • Smoking: $250 (standard) / $1,000 (luxury)

  • Dirty Return: $250 (standard) / $500 (luxury)

  • Non-Payment: $50/day late fee

  • Tolls: Toll amount + admin fee

  • Traffic Tickets: Admin fee + actual ticket cost

  • Late Fees & Collections: May include additional handling fees

  • Ticket Fee: $25 per processed violation

11. Repossession
We may repossess the vehicle without notice for non-payment or agreement violations. A $250 repossession fee applies.

12. Renter's Property
We are not liable for loss or damage to property left in the vehicle or our facilities, regardless of negligence.

13. Breach of Agreement
Any prohibited use constitutes a breach. You waive any claims arising from our reporting or enforcement actions.

14. Extension of Rental Period
You may request an extension through your account dashboard or by contacting us at (833) 513-3330 or info@urbanrentals.nyc. Extensions require our approval. Unauthorized extensions may result in late fees or repossession.

15. Miscellaneous
No waiver of terms is implied by past conduct or payment acceptance. If any clause is deemed unenforceable, all others remain valid.

16. Cancellation Policy
Cancellations:

  • 72+ hours before rental: Full refund

  • Within 72 hours: E-credit toward future rental

17. Urban Rental NYC Connect SMS Service
We send SMS messages for delivery updates, verification, and marketing. You may opt out via your profile settings. Message/data rates may apply.

18. Dash Camera Consent
You consent to forward-facing video recording during vehicle use. The camera:

  • Records video and GPS (not audio)

  • May be used for insurance and legal purposes

  • Cannot be tampered with; doing so results in forfeiture of deposit and replacement charges
    This consent is valid for the rental period.

19. Arbitration Clause
Disputes will be resolved first through good-faith negotiation. Unresolved disputes will be settled via binding arbitration in NYC under AAA rules.

  • Parties waive jury trial and class action rights

  • Prevailing party is entitled to recover attorney fees and costs

  • This clause survives termination of the Agreement