Privacy policy
Privacy Policy
Last Updated: April 30, 2026
Urban Rentals NYC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our services.
1. Information We Collect
We may collect the following categories of personal information:
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Identity Information: Name, date of birth, driver’s license, government ID
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Contact Information: Email address, phone number, billing address
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Rental Information: Rental history, agreements, vehicle usage, incidents, damages, disputes
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Payment Information: Billing details and transaction history
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Technical Information: IP address, browser type, device information
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Communications: Messages, emails, or other interactions with us
2. How We Use Your Information
We use your information to:
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Provide and manage rental services
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Process payments and transactions
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Verify identity and prevent fraud
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Maintain records of rental activity
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Improve our services and operations
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Communicate with you regarding your account or rentals
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Comply with legal obligations
3. Sharing of Personal Information
We may share your Personal Information with third parties for business purposes, including to operate our rental services and maintain platform functionality.
We may share your information with:
Service Providers
Including payment processors, hosting providers, and software platforms such as Shopify and HQ Rental Software.
RentFAX Platform
We may share renter-related data with RentFAX, a renter intelligence and risk analysis platform operated by or affiliated with Urban Rentals NYC.
This may include:
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Identity verification data
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Rental history
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Payment behavior
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Incidents, damages, and disputes
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Communications related to rentals
RentFAX is used to:
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Verify renter identity
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Maintain records of rental behavior
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Generate internal risk insights
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Assist in fraud prevention and risk assessment
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Share relevant rental data with participating rental operators
Legal Compliance
We may disclose information when required by law, subpoena, or legal process, or to protect our rights and operations.
We do not sell personal information for monetary compensation. However, certain data sharing activities may be considered “sharing” under applicable privacy laws.
4. RentFAX Data Use & Network
Urban Rentals NYC operates and participates in a data network known as RentFAX.
By engaging in a rental transaction, you acknowledge and agree that:
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Your rental activity may be recorded and stored
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Data may be used to generate internal risk insights
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Relevant data may be shared with participating rental operators within the RentFAX network
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RentFAX does not make final rental decisions
Each rental operator independently evaluates renters.
5. Your Privacy Rights (California Residents)
Under the California Consumer Privacy Act (CCPA), you may have the right to:
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Request access to your personal information
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Request deletion of your personal information
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Request correction of inaccurate information
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Opt out of the sharing of personal information
We do not sell personal information for monetary value.
To submit a request, contact:
info@urbanrentalsnyc.com
We will verify your identity before processing requests.
6. Data Retention
We retain personal information for as long as necessary to:
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Fulfill rental agreements
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Maintain business records
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Comply with legal obligations
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Resolve disputes and enforce agreements
7. Security
We take reasonable administrative, technical, and physical measures to protect your personal information. However, no system is completely secure.
8. Age Restrictions
Our services are not intended for individuals under the age of 18. By using our services, you confirm that you are at least 18 years old.
9. Automated Decision-Making
We may use automated tools and analytics to assist in evaluating rental risk and fraud signals.
However, final decisions are made by individual rental operators and not solely by automated systems.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or your data, contact us at: